You know what they say about the best laid plans, right? Even with all the research, planning and vetting in the world, franchisees will occasionally underperform in their roles.

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Nearly half of Pick n Pay stores in South Africa (excluding Boxer) are owned and run by franchisees. This large footprint emphasises the important role these stores play in serving Pick n Pay customers.

Kholofelo Nengwenda opened her first business, a cleaning company, in 2014 at the age of 24 and was inspired to do more. According to the World Bank, small and medium-sized enterprises (SMEs) provide an estimated 60% of all employment opportunities in the country.

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If you’re interested in launching or joining a franchise, you probably have a vague idea of the role of a franchisor and a franchisee. But failing to carry out all your responsibilities once you’ve signed on the dotted line could have disastrous consequences.

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